> during those calls where you are reassured of “being recorded for quality assurance purposes,” your conversation while on hold is recorded. I worked at a cal

> during those calls where you are reassured of “being recorded for quality assurance purposes,” your conversation while on hold is recorded. I worked at a call center for a month or two one summer and when you'd put someone on hold you'd still hear them. I was only talking to network mechanics (ISP internal call center), but I am sure that the customer call center worked in the same way. I, after this experience, always assume someone can hear me. Update: "I, after this experience, always assume someone can hear me." when I am on the phone with customer services, not in general. Although in today's technological world it would not be that much of a stretch.