I sometimes assume this is true and use it to my advantage by typing up a scathing rebuke venting frustration, only to delete and type a respectful query. I don

I sometimes assume this is true and use it to my advantage by typing up a scathing rebuke venting frustration, only to delete and type a respectful query. I don't know for sure, but sometimes I get goodies in the form of gift cards and such and I don't know if this is an effort to placate me or not.