>it's just location probabbly had less to do with it as just a general desire to cut costs at any cost... Exactly this. In a previous role at an Enterprise so

>it's just location probabbly had less to do with it as just a general desire to cut costs at any cost... Exactly this. In a previous role at an Enterprise software company I watched customer satisfaction take a dive after cost cutting measures and support and escalations paths and metrics were changed. The same customer support people who had really happy customers started to have unhappy customers. It had very little to do with the people or location and everything to do with what options the customer services people had to help a customer.