4 ms·

The next global Twitter downtime? Their credit card failed at Google Payments, acc gets marked for fraud and no one in support can help them recover. Twitter i

The next global Twitter downtime? Their credit card failed at Google Payments, acc gets marked for fraud and no one in support can help them recover. Twitter is gone for good.

jasonvorhe 8y ago
This has long been fixed.
- marcinzm 8y ago
  Every few weeks there's a story about something in Google's automated machinery failing a customer with no recourse except to post an angry blog/twitter/hackernews note and hope it get's noticed. The core issue (bad and powerless customer service) isn't fixed and all that changes is the particular way it may bite you.
  - munchbunny 8y ago
    When you're Twitter sized, that was never a problem to begin with. For mere mortals, that continues to be a problem.
  - el_isma 8y ago
    Where's twitter gonna twit if they go down?
- wil421 8y ago
  6-7 months isn’t too long[1]. If this is the fix you were taking about it happened last year. According to Wikipedia GCP started in 2008 and generally available in 2011 as App engine. It took them 7-8 years to solve billing? [1]https://medium.com/@serverpunch/why-you-should-not-use-google-cloud-75ea2aec00de https://medium.com/@serverpunch/why-you-should-not-use-googl...
- egorfine 8y ago
  Not even close.
- curiousDog 8y ago
  This is analytics data. Likely won’t bring down the site but delay internal reports and ETL pipelines
rhamzeh 8y ago
This. GCP may be good and all, but it scares me to hell how 1) Liberal they are with blocking payment accounts 2) The fact that your payment account is tied to everything! If it goes down, your entire account is locked. Anything on GCP goes down. Hell GSuite goes down. Say goodbye to your accounts, your purchases and your identities. If you also use Google Domains or Fi, also good luck getting your number and email.. You're basically locked out of all your accounts. With minimal chance of recovery.
- q3k 8y ago
  One of my customers had recently (past month) their credit card maxed out, and GCP/GSuite continued working for well over a week. We just kept receiving daily emails about payment issues until the card had its limit increased. This was on the zero-support GCP/GSuite package.
- agentdrtran 8y ago
  This doesn't happen with medium or large sized orgs that use a reseller.
dangoor 8y ago
I don't think any decent size Google Cloud customer pays by credit card.
- ripdog 8y ago
  I think it was a joke.

The next global Twitter downtime? Their credit card failed at Google Payments, acc gets marked for fraud and no one in support can help them recover. Twitter is gone for good.

jasonvorhe 8y ago

This has long been fixed.

marcinzm 8y ago
Every few weeks there's a story about something in Google's automated machinery failing a customer with no recourse except to post an angry blog/twitter/hackernews note and hope it get's noticed. The core issue (bad and powerless customer service) isn't fixed and all that changes is the particular way it may bite you.
- munchbunny 8y ago
  When you're Twitter sized, that was never a problem to begin with. For mere mortals, that continues to be a problem.
- el_isma 8y ago
  Where's twitter gonna twit if they go down?
wil421 8y ago
6-7 months isn’t too long[1]. If this is the fix you were taking about it happened last year. According to Wikipedia GCP started in 2008 and generally available in 2011 as App engine. It took them 7-8 years to solve billing? [1]https://medium.com/@serverpunch/why-you-should-not-use-google-cloud-75ea2aec00de https://medium.com/@serverpunch/why-you-should-not-use-googl...
egorfine 8y ago
Not even close.
curiousDog 8y ago
This is analytics data. Likely won’t bring down the site but delay internal reports and ETL pipelines

rhamzeh 8y ago

This. GCP may be good and all, but it scares me to hell how 1) Liberal they are with blocking payment accounts 2) The fact that your payment account is tied to everything! If it goes down, your entire account is locked. Anything on GCP goes down. Hell GSuite goes down. Say goodbye to your accounts, your purchases and your identities. If you also use Google Domains or Fi, also good luck getting your number and email.. You're basically locked out of all your accounts. With minimal chance of recovery.

q3k 8y ago
One of my customers had recently (past month) their credit card maxed out, and GCP/GSuite continued working for well over a week. We just kept receiving daily emails about payment issues until the card had its limit increased. This was on the zero-support GCP/GSuite package.
agentdrtran 8y ago
This doesn't happen with medium or large sized orgs that use a reseller.

dangoor 8y ago

I don't think any decent size Google Cloud customer pays by credit card.

ripdog 8y ago
I think it was a joke.