Unless having a reputation for being lazy and selfless leads to more tech support calls, I think the math still works out on this being the least amount of work

Unless having a reputation for being lazy and selfless leads to more tech support calls, I think the math still works out on this being the least amount of work to get rid of tech support calls. Whether this is a good idea or not is a separate question. Personally, I help my friends and family when I can.