3 ms·

I though Apple started replacing those keyboards for free now?

yebyen 8y ago
> pay us hundreds of dollars to replace the bottom half of your laptop because we made a poorly-conceived design decision ...makes it sound like it's not technically possible to replace only the keyboard. Maybe Apple is doing it for free within the warranty, but if so, if I'm reading this right, you'll have to be prepared that your laptop is going to come back with a wiped disk drive (new bottom half). That sounds like an awful design decision. Do I have that right? (I really don't know, as I have stuck to the 2015 models, and I haven't had to open it for any reason.)
- pavlov 8y ago
  Yes, I had a late 2016 MBP which suffered stuck keys and display discoloration. Apple Store repairs wiped the hard drive.
- bluedino 8y ago
  You get your 'hard drive' back. They simply lut your motherboard in a new bottom case, which also contains the keyboard and battery. You get your old screen and bottom cover back. I have had this done three times on two different Macbook Pros so far. I sold my 2015 Macbook Retina and purchased a keyboard on eBay to fix the keyboard, well before the repair program was launched.
- ymolodtsov 8y ago
  It's not possible but that's not what I'm talking about. Here's the replacement program: https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/ https://www.apple.com/support/keyboard-service-program-for-m... It took a lot of time for them to accept the problem but now they are servicing every laptop 4 years after inception and it doesn't matter if you have warranty. I'm also pretty sure you can ask them about your data so they'd transfer it (there's even a dedicated port on the motherboard for that) and you should do backup anyway.
stunt 8y ago
Yup! two keys had the issue and I got mine replaced for free! But, I was told that the free replacement is because of the battery issue and they've to replace the top part anyway! https://www.apple.com/support/13inch-macbookpro-battery-replacement https://www.apple.com/support/13inch-macbookpro-battery-repl...

> pay us hundreds of dollars to replace the bottom half of your laptop because we made a poorly-conceived design decision ...makes it sound like it's not technically possible to replace only the keyboard. Maybe Apple is doing it for free within the warranty, but if so, if I'm reading this right, you'll have to be prepared that your laptop is going to come back with a wiped disk drive (new bottom half). That sounds like an awful design decision. Do I have that right? (I really don't know, as I have stuck to the 2015 models, and I haven't had to open it for any reason.)

pavlov 8y ago
Yes, I had a late 2016 MBP which suffered stuck keys and display discoloration. Apple Store repairs wiped the hard drive.
bluedino 8y ago
You get your 'hard drive' back. They simply lut your motherboard in a new bottom case, which also contains the keyboard and battery. You get your old screen and bottom cover back. I have had this done three times on two different Macbook Pros so far. I sold my 2015 Macbook Retina and purchased a keyboard on eBay to fix the keyboard, well before the repair program was launched.
ymolodtsov 8y ago
It's not possible but that's not what I'm talking about. Here's the replacement program: https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/ https://www.apple.com/support/keyboard-service-program-for-m... It took a lot of time for them to accept the problem but now they are servicing every laptop 4 years after inception and it doesn't matter if you have warranty. I'm also pretty sure you can ask them about your data so they'd transfer it (there's even a dedicated port on the motherboard for that) and you should do backup anyway.

stunt 8y ago

Yup! two keys had the issue and I got mine replaced for free! But, I was told that the free replacement is because of the battery issue and they've to replace the top part anyway! https://www.apple.com/support/13inch-macbookpro-battery-replacement https://www.apple.com/support/13inch-macbookpro-battery-repl...