Well I guess I should really just speak for myself. I am less of a fan than I was before. The fact is that good customer service does not extend to posting cust

Well I guess I should really just speak for myself. I am less of a fan than I was before. The fact is that good customer service does not extend to posting customer's full names and addresses on a public forum as part of some kind of fucked up dispute resolution process. Period. If I had been one of those customers, I would be pretty pissed off and justifiably so. I have no problem with 116 orders going awry out of thousands, apparently through no fault of 27bslash6, shit happens sometimes. The way they handled things after this initial problem is what generated the majority of ire against them on Reddit (so it seemed to me at least). Just because his/their actions are in character does not excuse them. If he wants to continue his asshole persona to even dealing with people who are his direct paying customers and his customers are happy with this, then they get what they deserve. But count me out. And yeah, I read about this story yesterday and didn't think it particularly HN relevant. But seeing as someone did post it and to me - after thinking about it - it is a story primarily about customer relations, I thought I may as well comment.