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I've never heard of anyone who thinks that Salesforce is a well-designed, easy-to-use app. Disclaimer: I haven't used it much, so this is just based on other pe
by sabat 16y ago
I've never heard of anyone who thinks that Salesforce is a well-designed, easy-to-use app. Disclaimer: I haven't used it much, so this is just based on other people's opinions.
Disruption: sure. Bound to happen. Someone is going 37signals this thing at some point (i.e. make a simple app that does everything you need but no more). The hard part: busting through the Salesforce marketing machine. The name is everywhere, and I expect to start hearing "no one ever got fired for choosing Salesforce" any day now. It's just like IBM used to be: big, mediocre, and widely used.
- neworbit 16y ago... and now they're no longer widely used? ;-)
- sabat 16y agoIBM ain't what it used to be, that's for sure. Still in the game, certainly. Similarly, I don't expect Salesforce to die out any time soon, but the market share it commands may diminish if seriously better competitors emerge.
- notahacker 16y agoEnd users like the 37signals approach to doing the useful things and then getting out of your way. Management like the Salesforce approach, which gives them an almost infinite amount of reports they can run and monitoring systems they can implement, and the illusion this means they have a better understanding of how their sales team is performing. That said, I still think it's possible to design an incredibly complex and extensible CRM with better usability and workflow than salesforce.