I got this email a few days after experiencing trouble with Netflix (on Safari on a Mac Mini). The movie false-started a few times and didn't work, and I moved

I got this email a few days after experiencing trouble with Netflix (on Safari on a Mac Mini). The movie false-started a few times and didn't work, and I moved on to some other entertainment. That was the first time I'd ever had trouble with Netflix, and I was equally pleased by their customer service.