Possibly for situations where the failure comes specifically from an unconsidered edge case. But I'm referring to the all-too-common case which the OP points at

Possibly for situations where the failure comes specifically from an unconsidered edge case. But I'm referring to the all-too-common case which the OP points at where technology is used to deny someone something because of wishes of some nebulous third-party. Do you really think the Product Owner at target didn't think someone might buy something at one store and need to bring it back to another store? Or did they just choose to make this more difficult? I've got a few friends who are unfortunate enough to work in call centers for a large satellite company. They are constantly forced to treat customers like crap and if the customer complains to put blame on the system. Not the managers/executives who came up with the rules that the customer is having trouble with, but the computer system. It is used as a shield/excuse for shitty policies https://www.youtube.com/watch?v=_lu1xyYx3Eo https://www.youtube.com/watch?v=_lu1xyYx3Eo