I had a string of issues buying from amazon and decided to just stop. Several things just never showed up and 4-5 weeks after I ordered I’d quietly receive a re

I had a string of issues buying from amazon and decided to just stop. Several things just never showed up and 4-5 weeks after I ordered I’d quietly receive a refund. One item I really needed, they never shipped to me. I signed up for Amazon prime to get the expedited shipping for the item, then when I didn’t get it they gave me a free month of prime in compensation. Gee, thanks. My confidence that I’ll actually receive something I buy from them is low enough that I don’t think it’s worth it to buy from them, plus the store is full of counterfeits. I don’t understand why people like buying from them so much, in my experience it’s markedly worse than almost any other e-commerce store. The whole selling point of e-commerce is convenience, but transacting with them is not convenient and their customer service sucks. What’s the point? This whole idea that they’re fanatically customer-obsessed, I just don’t see it.