He is approaching this from the standpoint of someone who, presumably, _has_ had contact with that being, God, and who views Him as his literal spiritual father

He is approaching this from the standpoint of someone who, presumably, _has_ had contact with that being, God, and who views Him as his literal spiritual father. From that standpoint it is easier to understand what he is saying. Just as with my father (sleeping downstairs), he taught me to help other people and to be kind to others. I saw him doing it and realized how happy it made him, it made me want to be like him, so over the years I tried hard. I failed a lot, but over time I became a kinder, more thoughtful, more intelligent person. The more kind I am, the more I serve, the more I understand _why_ it is so wonderful to help other people and why it is worth it whether it costs me little or whether I have to sacrifice a lot. I view God in a similar light; I know he is more intelligent than I am, he knows things I don't, I can sense what kind of a being he is and I want to be more like _that_. I don't understand all the reasons, but I sense that he loves his children, just as my father downstairs loves me and my siblings. I trust that what God wants for me is right even when I would feel like I would rather do something else, so I persevere and I learn how wonderful it is and I remind myself of how much I want to be better. God is an example, both of what to do, and how wonderful it is to do it. That works not only in serving others, but in the details of how to do it and some nuances that I probably wouldn't come up with on my own. I care about what God cares about because I love him. Presumably that is the same for Clayton Christensen. Hopefully that helps explain the thinking a bit better.