This looks like it went bad because of poor communication. There is a lesson in that. For both sides. For example, what would have happened if the reporter ha

This looks like it went bad because of poor communication. There is a lesson in that. For both sides. For example, what would have happened if the reporter had either reported the security issue via the security process, to people who should understand this, or took a moment to explain the that model. Or, what if the person who responded had politely asked for more detail or asked the security issue to be handled through that process? How we treat people can make a world of a difference