Do I, as a customer, need to carefully scrutinize the employment relationship used for every service I use? Let’s say I call a plumbing company to fix a sink a

Do I, as a customer, need to carefully scrutinize the employment relationship used for every service I use? Let’s say I call a plumbing company to fix a sink and the plumber floods my house. The company tells me, “That plumber is an independent contractor not employed by us. You’ll have to get restitution directly from him. Good luck, bye!” I certainly wouldn’t accept this. I didn’t sign up to have some unknown third party do the work and be responsible for the outcome, I signed up to have the company I’m paying do it. Imagine if your car is defective and the manufacturer tells you to get restitution from the subcontractors that made the part. Or if you bought a sandwich full of arsenic and they told you to talk to some random farmer who happened to grow the affected vegetable. These companies want to have it both ways. They want to completely own the relationship with the customer... until something goes wrong. Then it’s all, “we’re just a broker for independent contractors, they’re responsible for everything, don’t talk to us.” There’s nothing wrong with just being a broker, but you have to be consistent.