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Well, don't forget selection bias. We hear about the lucky few who hear back from Steve Jobs, but not about the hundreds that write to sjobs@apple.com and neve
by ZachPruckowski 16y ago
Well, don't forget selection bias. We hear about the lucky few who hear back from Steve Jobs, but not about the hundreds that write to sjobs@apple.com and never hear back. So it could be as simple as "Steve Jobs spends 15 minutes every day on answering public emails chosen at random".
- JanezStupar 16y agoWell that would imply that Steve has at least the common decency to keep up appearances of caring about customers/partners. Like others have said this is so rare nowadays that it might as well be a black swan. And I'm talking from personal experience as customer and also as a professional who cares about users perception and who fails to understand why people keep on disrespecting people who feed them. The case here is - that Apples contrarian play at basically everything is drawing insane dividends. And its cheap to do (Apples bottom line is proof). So if Steve is sincere in his care or not - doesn't really matter. If people around you perceive your acts as genuine - then its genuine for all intents and purposes.