Yip, I've heard many complaints about them. They seem more concerned about tricking customers into coughing up cash than establishing a longer-term relationship

Yip, I've heard many complaints about them. They seem more concerned about tricking customers into coughing up cash than establishing a longer-term relationship. Why would you buy more from somebody who keeps screwing you? It's best to have at least two DB vendors in your shop, and remind them of this when they get difficult.