>And in a nutshell this is why my beloved NYC's subway is such a disaster :( It's not like the people building terrible systems don't know there is a disconnec

>And in a nutshell this is why my beloved NYC's subway is such a disaster :( It's not like the people building terrible systems don't know there is a disconnect with their users. They just don't care. I know a guy who works for a similarly corrupt and incompetent rail system. They told him not to take the train to work because if he was late "I was on your train and it got delayed" was not a valid excuse for being late. Management knows the system sucks.