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I don't think that is necessary at all. This is some company which fixes a 'problem' with technology. They have a platform for people to buy the service of dog
by sigi45 8y ago
I don't think that is necessary at all.
This is some company which fixes a 'problem' with technology. They have a platform for people to buy the service of dog walking by other people.
There is no certification you need to 'walk a dog'. Kids do this, every day people do this.
Accidents happen.
And yes whatever person was in charge in formulating that email, is not very good in there job. But come on this is probably some person or perhaps 3 or 4 involved in this particular 'support case'.
And i'm assuming that whatever insurance would take a dog walker, is something you would need to pay. And most of the people wouldn't.
- xupybd 8y agoYeah they provide a service via technology but also a brand. People trust the brand, you build trust in the brand to build value in your company. It’s worth a lot of money to keep your brand trusted. Actions like those suggested above are in the best interests of maintaining that trust.