4 ms·
I can't find the link right now, but I think the right idea here is that the value of infrastructure is in its use. The more that the people building stuff are
by setgree 8y ago
I can't find the link right now, but I think the right idea here is that the value of infrastructure is in its use. The more that the people building stuff are insulated from the needs of users, the less you should expect it to be useful.
Large corporations face exactly the same problem.
And in a nutshell this is why my beloved NYC's subway is such a disaster :(
- dsfyu404ed 8y ago>And in a nutshell this is why my beloved NYC's subway is such a disaster :( It's not like the people building terrible systems don't know there is a disconnect with their users. They just don't care. I know a guy who works for a similarly corrupt and incompetent rail system. They told him not to take the train to work because if he was late "I was on your train and it got delayed" was not a valid excuse for being late. Management knows the system sucks.