>> I don’t know what rules Wag have, but calling the owner as soon as possible and stating what has happened is a pretty basic thing to do. If you were owning/

>> I don’t know what rules Wag have, but calling the owner as soon as possible and stating what has happened is a pretty basic thing to do. If you were owning/operating your own dog-walking service, sure, because you'd care about your reputation. Wag appears to be yet another gig economy outfit, though, so the person delivering the actual service cares little (or not at all?) about the reputation of the intermediate service company. If things go badly wrong, as the service provider you'd just walk away. The service company certainly doesn't care about you, why should you care about them?