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Agree. This is extremely cut and dry – something like this is a very rare occurrence, so you can afford to go absolutely above and beyond for your affected cust
by ec109685 8y ago
Agree. This is extremely cut and dry – something like this is a very rare occurrence, so you can afford to go absolutely above and beyond for your affected customer. For example, AirBnB changed their policy when a house was wrecked and now offers $50k guarantee they will make it right if something horrendous happens:
https://techcrunch.com/2011/08/01/airbnb-offers-unconditional-apology-and-50000-insurance-guarantee/ https://techcrunch.com/2011/08/01/airbnb-offers-unconditiona...
It’s also the right thing to do.
- masonic 8y agoIt's not difficult to do more than $50K in damage to a house, especially via fire.
- berbec 8y agoAnd think of instantly turning all this negative press positive. If I was Wag, I would have thrown money, time and personnel at this until the clients were satisfied.
- deleted 8y ago[deleted]
- SatvikBeri 8y agoIf I remember correctly, AirBnB initially gave a similarly tepid response. Then they saw the storm of negative PR and quickly turned around.