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The irony is that I do in fact offer multi-month refunds for Twiddla subscribers who "forgot to cancel". All they have to do is ask. I actually just processed
by jasonkester 8y ago
The irony is that I do in fact offer multi-month refunds for Twiddla subscribers who "forgot to cancel". All they have to do is ask.
I actually just processed one of these this morning, refunding 5 months worth of payments for a user. Just because they asked.
- speleding 8y agoI feel your pain. We have a very similar policy at SuperSaaS (we don't ask for a credit card to trial and once they do commit to paying we make cancelling and getting a refund easy). Still we get the occasional chargeback: we lose the €6/month our service costs and get dinged an additional €30 per chargeback by Braintree. So we lose half a year of customer value for each chargeback. I really wish they would make those chargeback fees more reasonable.