4 ms·
Ask HN: NameCheap – Site down. Their mistake. What's a fair compensation?
Today I was alerted that my site was showing "Whois verification pending" and that it was down.
I contacted them and they said "The contact details are verified. The nameservers were not reverted back to old ones due to a glitch, we are sorry about that."
I asked and they confirmed it was their fault.
They fixed it and wrote " It may take 24-48 hours for the DNS changes to be accepted globally. Please give it some time to propagate."
The site sells some products and I may miss a few hundreds of Euros in that time, plus possible damage for being down, plus I may have discovered this much later.
So I asked if they have a compensation:
- first answer: no compensation.
I said "does not seems fair, I'll complain officially and write in twitter".
- second answer: ok, 5 U$ worth of services (PremiumDNS protection against DNS-Based DDOS attack).
I complained
- third answer: "register 5 separate non-premium domain names for 1-year of the following extensions: .pw .host .xyz .icu" which I don't need.
I was wondering if there's some established practice to define compensation and how much a fair compensation is.
Thank you!
[Edit: formatting and I added the 24/48 hours propagation time. It's still down]
- karmakaze 8y agoSorry your site is down. I also use Namecheap but switch to CloudFlare dns immediately. Fair isn't a useful word in my vocabulary. Get whatever compensation is in your agreement or whatever you can.
- deaps 8y agoI didn't use namecheap - but I also switched my dns to a highly available service immediately. I do like the take in the comment - read the agreement that you signed and seek whatever compensation you're entitled. They probably don't care about fair - nor should they, unfortunately. They are required to do whatever they agreed to, which may ultimately be nothing at all. I hope they go the extra mile for you and make you happy, however.
- mastazi 8y agoI agree, use CloudFlare or AWS Route53 and don’t leave the DNS stuff to the registrar
- Something1234 8y agoI hate namecheap. I suck it up and pay for Google domains as registrar and dns. Lightning fast and like 45 minutes for propagation.