4 ms·
This is a good step but it should be a law that applies industry wide. The dark pattern of offering free trials and only mentioning it will start a recurring bi
by richardknop 8y ago
This is a good step but it should be a law that applies industry wide. The dark pattern of offering free trials and only mentioning it will start a recurring billing after the trial ends in tiny letters somewhere in the fine print or buried in T&C is outrageous. It should be illegal to do this. If you offer a 14 day free trial, you should stop service after 14 days and then require explicit consent from customer to start recurring billing (you can send email to the customer before the trial ends asking them to give consent to start billing after it ends but it should not be automatic).