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If every other business has taught them that this is the only way to deal with things and that actually going through the "official" cancellation procedure is n

If every other business has taught them that this is the only way to deal with things and that actually going through the "official" cancellation procedure is next to impossible It is highly unlikely that every other business has taught them that. Plenty of businesses provide reasonable means to cancel their service for anyone who wants to. Apparently several of us commenting in this very HN discussion run businesses on that basis, and so do lots of other people. It's apparently a strategy that works, and just because it's inconvenient for you doesn't make it their obligation to stop. Well, it's criminal fraud, so it is their obligation to stop.

jsight 8y ago
In my experience, easy to cancel services are a relatively new invention. Netflix, Amazon, and lots of other online services are amazingly great about this. Lots of traditional businesses have been horrible.
- saberworks 8y ago
  I'm not convinced about Amazon. It's very difficult to find out what things I'm even subscribed to. In most cases they refuse to send emails/invoices before/after any recurring charge (amazon music, any of the addon streaming channels, the cloud storage plans, etc.), and the charges on my credit card are indistinguishable from "normal" amazon charges. Netflix does make it easy. Last time I canceled they didn't even ask why.