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For what it's worth the service we're talking about does not ask for a credit card during the trial. After your 30 days, you need to come back and add your car
by jasonkester 8y ago
For what it's worth the service we're talking about does not ask for a credit card during the trial. After your 30 days, you need to come back and add your card details to activate your subscription.
Thus the frustration of watching people who have done that come back a few months later and charging back all 3 months of service.
- wccrawford 8y agoThen you're talking about a different thing. Your "fraud!" customers are people who have actively chosen to pay for your service, then actively chosen to claim fraud and get their money back. Everyone else is talking about people who were forced to put a CC on a free trial and then were automatically charged for a service they either forgot to cancel or couldn't cancel through the channels. (Or decided not to bother with the channels since they're almost always a pain in the ass.) It's a different situation entirely.
- dhimes 8y agoIs this something a competitor might do?
- nkrisc 8y agoSounds like they're trying to defraud you, not just cancel their service.
- jasonkester 8y agoThe irony is that I do in fact offer multi-month refunds for Twiddla subscribers who "forgot to cancel". All they have to do is ask. I actually just processed one of these this morning, refunding 5 months worth of payments for a user. Just because they asked.
- speleding 8y agoI feel your pain. We have a very similar policy at SuperSaaS (we don't ask for a credit card to trial and once they do commit to paying we make cancelling and getting a refund easy). Still we get the occasional chargeback: we lose the €6/month our service costs and get dinged an additional €30 per chargeback by Braintree. So we lose half a year of customer value for each chargeback. I really wish they would make those chargeback fees more reasonable.