4 ms·

This is absolutely routine in the card payments industry and has been for a long time. People don't like having legitimate recurring charges disrupted just beca

This is absolutely routine in the card payments industry and has been for a long time. People don't like having legitimate recurring charges disrupted just because their card provider mails them some new plastic every few years. If you want to cancel a service, cancel it with the service provider. Do not rely on anything to do with any payment method that you happen to believe might cancel it. Those mechanisms are for exceptional situations like an abusive merchant who has made it unreasonably difficult to cancel through the proper channels, not for your convenience in avoiding payments you've agreed to make.

14 8y ago
I am aware it is routine now but at the time it happened I was under a lot of stress, was a lot younger and had never experienced it so it could not have happened at a worse time. I posted about this before and the card had actually expired like 2 months before and Netflix threatened to cut off service and actually did. So after weeks of no Netflix and I had lost my job and had a few dollars to my name out comes a Netflix payment from the last of my food money. I properly closed my account and have felt a little jaded since. Also to follow up I am in a good job since and things are a lot better. But I don't forget the day I realized I had nothing to eat but was able to watch "Friends" reruns lol.
nmca 8y ago
The incentives for the service provider are bad, the incentives for the payment provider are not. Thus cancellation should be handled through the payment provider.
- cm2187 8y ago
  But cancelling the payment doesn't mean you cancelled the subscription. You might still owe the money. Unlikely some company will go to court for $20. But for larger amounts it's not impossible.
  - 14 8y ago
    And I guess now with MasterCard signing up for a trial does not mean I entered a subscription. And for the record I did not owe netflix anything as they bill first
    - Silhouette 8y ago
      Your guess is wrong. When you sign up for something, your agreement with the provider will be governed by the contract you make with them. MasterCard are not a legislative or judicial body, and we should be very wary of allowing organisations like that with monopoly/oligopoly control of such a fundamental aspect of the market to exercise quasi-judicial powers.

14 8y ago

I am aware it is routine now but at the time it happened I was under a lot of stress, was a lot younger and had never experienced it so it could not have happened at a worse time. I posted about this before and the card had actually expired like 2 months before and Netflix threatened to cut off service and actually did. So after weeks of no Netflix and I had lost my job and had a few dollars to my name out comes a Netflix payment from the last of my food money. I properly closed my account and have felt a little jaded since. Also to follow up I am in a good job since and things are a lot better. But I don't forget the day I realized I had nothing to eat but was able to watch "Friends" reruns lol.

nmca 8y ago

The incentives for the service provider are bad, the incentives for the payment provider are not. Thus cancellation should be handled through the payment provider.

cm2187 8y ago
But cancelling the payment doesn't mean you cancelled the subscription. You might still owe the money. Unlikely some company will go to court for $20. But for larger amounts it's not impossible.
- 14 8y ago
  And I guess now with MasterCard signing up for a trial does not mean I entered a subscription. And for the record I did not owe netflix anything as they bill first
  - Silhouette 8y ago
    Your guess is wrong. When you sign up for something, your agreement with the provider will be governed by the contract you make with them. MasterCard are not a legislative or judicial body, and we should be very wary of allowing organisations like that with monopoly/oligopoly control of such a fundamental aspect of the market to exercise quasi-judicial powers.