One important distinction could be that these were HTTP requests made on his account page or other. If he logs into the account to update billing, etc that woul

One important distinction could be that these were HTTP requests made on his account page or other. If he logs into the account to update billing, etc that would certainly be logged. All of what is claimed in the statement would be possible even if we assume no logs are stored for the VPN Server they run, which makes no guarantees about access to their HTTP properties.