When you read about the litany of issues that guests have, as evidenced here in these comments, does anyone have better experience with competitors like HomeAwa

When you read about the litany of issues that guests have, as evidenced here in these comments, does anyone have better experience with competitors like HomeAway? If not it's a gap in the market. For example, for delivery services in the States you have Seamless, which is like an AirBNB or Uber for restaurants for delivery (I think only recently Seamless offers delivery people, but before it was the restaurants that have to provide). But there's now Caviar, which a) provides excellent customer-first customer service b) curates the restaurants carefully c) provides their own drivers with meticulous tracking and of course, the kicker d) costs more. I would pay for better customer service and proper curation. Yes, even if it costs the same or MORE than a hotel, I prefer to stay in an apartment when I travel. I've definitely had a few surprises in AirBNB, but I've had a lot of delightful stays too with top-notch customer service provided by the host. But it's a crapshoot! I'll pay more for it not to be a crapshoot. The ratings system is a joke in my experience. Fine, take away the ratings and let me pay you more, future Silicon Valley company, for your people to verify the apartment meets standards and to be available on the phone 24/7 with onshore staff. I'll pay.