I have had similar experiences with Airbnb, and problems as a host and a guest. Why they have gotten away with these behaviours for so long is likely due to fo

I have had similar experiences with Airbnb, and problems as a host and a guest. Why they have gotten away with these behaviours for so long is likely due to forced arbitration. Their business plan is likely to show as much profit as possible, IPO/get on stock market, exit early investors and founders, and leave the mess and risk associated with their unconscionable protocols to the public markets - offloading it to society as what will inevitably be a loss, as they're not going to realize these nuances. The forced arbitration is going to stop sooner or later, and cities are going to start to crack down heavily - going through the counter appeals of landlords and commercial hosts with many properties.