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I've had nearly identical experiences, the worst being an apartment infested with bedbugs. Despite having video proof [0] of our mattress literally crawling wit

I've had nearly identical experiences, the worst being an apartment infested with bedbugs. Despite having video proof [0] of our mattress literally crawling with bedbugs, Airbnb support took the landlord's side and bounced us between case managers until it was finally resolved almost 24 hours later. At least at a hotel they have to acknowledge and fix the issue on the spot. 0. https://youtu.be/RJHScbdp15s https://youtu.be/RJHScbdp15s

philip1209 8y ago
Yeah, we had a similar issue with mice at an Airbnb listing in London. Airbnb asked us to send photos to prove it. They ended up settling for pictures of feces in the kitchen. It took a couple of weeks to resolve, and the host seemed mad that we asked them to come to clean up the excrement in the kitchen. In this case, they wouldn't even let us cancel the reservation - we would have needed the host's permission to end the reservation early without fees.
bsamuels 8y ago
had the same issue with bedbugs. was staying at a place for 3 months and they refused to relocate me. they stopped paying the host so he was up in my shit about not being paid, (he said he couldnt afford to get the place treated) and I was already out of all my money paid out to airbnb. it was a very awkward situation
botverse 8y ago
Same, bedbugs in India, had to go to a proper hotel costing me more than $1000 between room and cleaning all my belongings, I take bedbugs seriously and didn’t want to bring any bug back home. I had pictures of the bugs and the hotel and cleaning invoices. They asked for a medical (!!!) report. Airbnb refunded me 1 of the 2 nights out of 7 I didn’t spend there. So Airbnb costed me more money than going directly to a hotel. Not to mention how distressful and time consuming all this was. I didn’t ever use Airnb before and I’m not going to miss them at all...
- nanoseltzer 8y ago
  You tried to airbnb in India ? It’s probably barely passable in LA. Hotels in India would be quite cheap with the American dollar. Hmmmmmmm :thinking face:
  - botverse 8y ago
    > You tried to airbnb in India ? It’s probably barely passable in LA yeah, rookie mistake, my first Airbnb, but probably the last too :) > Hotels in India would be quite cheap with the American dollar A good hotel (or BnB) in India is not particularly cheaper than in any other country, they tend to have more staff than needed and the service is crazily good when it's good. I've had to bounce back from supposedly good quality hotels, and expensive in relation to the average, to a hotel that would be considered expensive in London a couple of times before this incident. Obviously all depends on your hygiene and quality standards. But if you think that flashing some dollar will make a red carpet appear in front of you... probably is a good idea that you try for yourself to have the exposure that you might be lacking It is true that you can find very cheap hotels, but let me assure you that you don't want to sleep in those.
  - llampx 8y ago
    Hotels in India are very expensive in the big cities, and for lower-level and 2nd-tier cities, you have to be very careful what and where you end up with. Its either pay a lot, or end up with arrangements and sanitation that would be acceptable to a local would be considered OSHA/CDC-worthy in the US.
- botverse 8y ago
  correction: did the conversion wrongly, total was around $717, more than the half of it was laundry, they were expecting me in the lobby already. I was arriving with a new set of clothes and a new backpack with my laptop and chargers and gave them everything else including my actual backpack and the suitcase, they had to steam clean or wash more than 57 pieces in my luggage, charged me half price. Also good to clarify that I paid premium money for a serviced apartment offered in Airbnb, was sold as luxury etc etc. And having no previous experience with Airbnb could not see any potential problem in the add, once there the place was filthy, weird red stains on the walls... Disgusting

philip1209 8y ago

Yeah, we had a similar issue with mice at an Airbnb listing in London. Airbnb asked us to send photos to prove it. They ended up settling for pictures of feces in the kitchen. It took a couple of weeks to resolve, and the host seemed mad that we asked them to come to clean up the excrement in the kitchen. In this case, they wouldn't even let us cancel the reservation - we would have needed the host's permission to end the reservation early without fees.

bsamuels 8y ago

had the same issue with bedbugs. was staying at a place for 3 months and they refused to relocate me. they stopped paying the host so he was up in my shit about not being paid, (he said he couldnt afford to get the place treated) and I was already out of all my money paid out to airbnb. it was a very awkward situation

botverse 8y ago

Same, bedbugs in India, had to go to a proper hotel costing me more than $1000 between room and cleaning all my belongings, I take bedbugs seriously and didn’t want to bring any bug back home. I had pictures of the bugs and the hotel and cleaning invoices. They asked for a medical (!!!) report. Airbnb refunded me 1 of the 2 nights out of 7 I didn’t spend there. So Airbnb costed me more money than going directly to a hotel. Not to mention how distressful and time consuming all this was. I didn’t ever use Airnb before and I’m not going to miss them at all...

nanoseltzer 8y ago
You tried to airbnb in India ? It’s probably barely passable in LA. Hotels in India would be quite cheap with the American dollar. Hmmmmmmm :thinking face:
- botverse 8y ago
  > You tried to airbnb in India ? It’s probably barely passable in LA yeah, rookie mistake, my first Airbnb, but probably the last too :) > Hotels in India would be quite cheap with the American dollar A good hotel (or BnB) in India is not particularly cheaper than in any other country, they tend to have more staff than needed and the service is crazily good when it's good. I've had to bounce back from supposedly good quality hotels, and expensive in relation to the average, to a hotel that would be considered expensive in London a couple of times before this incident. Obviously all depends on your hygiene and quality standards. But if you think that flashing some dollar will make a red carpet appear in front of you... probably is a good idea that you try for yourself to have the exposure that you might be lacking It is true that you can find very cheap hotels, but let me assure you that you don't want to sleep in those.
- llampx 8y ago
  Hotels in India are very expensive in the big cities, and for lower-level and 2nd-tier cities, you have to be very careful what and where you end up with. Its either pay a lot, or end up with arrangements and sanitation that would be acceptable to a local would be considered OSHA/CDC-worthy in the US.
botverse 8y ago
correction: did the conversion wrongly, total was around $717, more than the half of it was laundry, they were expecting me in the lobby already. I was arriving with a new set of clothes and a new backpack with my laptop and chargers and gave them everything else including my actual backpack and the suitcase, they had to steam clean or wash more than 57 pieces in my luggage, charged me half price. Also good to clarify that I paid premium money for a serviced apartment offered in Airbnb, was sold as luxury etc etc. And having no previous experience with Airbnb could not see any potential problem in the add, once there the place was filthy, weird red stains on the walls... Disgusting