A buddy of mine owns a commercial carpet cleaning business in the NYC metro. His company operates at around 20% profit after salaries, benefits, equipment repai

A buddy of mine owns a commercial carpet cleaning business in the NYC metro. His company operates at around 20% profit after salaries, benefits, equipment repair/replace (replaced all generators this year), chemicals, garage rent for his 3 trucks, etc. I'm not saying you can't get away with less equipment, staff, etc, but you aren't able to scale the work up.