I rented a place with AirBnB in NY once. I knocked on the door and the guy answered with a lit joint in his hand. Another was passed out on the couch. Gross, un

I rented a place with AirBnB in NY once. I knocked on the door and the guy answered with a lit joint in his hand. Another was passed out on the couch. Gross, unclean bathroom. But whatever shit happens. It was cheap so maybe buywer beware. What was surprising was the flacid and uncaring support from AirBnB. They insisted on charging for time stayed (the evening of check-in) and refused to refund their fees and the cleaning fees. Why? Made no sense to me given Amazon's eagerness to make refunds for goods with actual COGS. Haven't done it again since and I travel > 100 days a year.