What technicians don't realize is how often PEBKAC is located at the programming station. Developers surprised by users lacking a mental model of the operating

What technicians don't realize is how often PEBKAC is located at the programming station. Developers surprised by users lacking a mental model of the operating system, who follow HIGs without understanding why they exists, or who never see how their applications are used, are prone to build applications that kill by a thousand paper cuts. It doesn't help that people skills are moved to a separate discipline and not taught as part of the essential CS curricula.