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> I would guess that you’re much likelier to be a victim of theft at a hotel than at a residential [AirBnB] home This seems like a made up guess, hotels have s
by speedplane 8y ago
> I would guess that you’re much likelier to be a victim of theft at a hotel than at a residential [AirBnB] home
This seems like a made up guess, hotels have security and 24x7 surveillance and staffing. Further, at a hotel, there are folks you can turn to. AirBnB's service department is invisible. AirBnB's online complaint process feels more like a trial which places the burden of proof on the customer, rather than a hotel, whose employee's often go out of their way to make things right.
For example, if you're harmed at a decent hotel, the staff will call the cops on your behalf and do their own investigation. AirBnB will more likely require you to submit a completed police report to their online portal before they start to look into it.
- baddox 8y agoIt is absolutely a guess. I can’t find any statistics. Hotels feel less safe to me because by definition there are many parties who have access to your room.
- speedplane 8y agoHotels feel more safe to me because there is a clear chain of responsibility and accountability. AirBnB is a thousand miles away and can only guess what actually happens at their properties.
- mcrae 8y agoI rented a place with AirBnB in NY once. I knocked on the door and the guy answered with a lit joint in his hand. Another was passed out on the couch. Gross, unclean bathroom. But whatever shit happens. It was cheap so maybe buywer beware. What was surprising was the flacid and uncaring support from AirBnB. They insisted on charging for time stayed (the evening of check-in) and refused to refund their fees and the cleaning fees. Why? Made no sense to me given Amazon's eagerness to make refunds for goods with actual COGS. Haven't done it again since and I travel > 100 days a year.