>getting them to answer the question "So what did you do?" is a monumental ask, much less fixing the issues they've caused. Protip: remote desktop. Trying to d

>getting them to answer the question "So what did you do?" is a monumental ask, much less fixing the issues they've caused. Protip: remote desktop. Trying to do support over the phone is infuriating for both parties. It's almost always quicker and less frustrating to talk them through opening a remote desktop session so you can fix the issue yourself. TeamViewer is free for personal use, it's quick and easy to install, it's cross-platform and it works well even over crummy connections. There's a reason why all the tech support scammers use it.