4 ms·
Nah, this sounds pithy but isn't true: Facebook needs you to like them so you voluntarily come back. You are the customer. “You are the product” misunderstands
by harryh 8y ago
Nah, this sounds pithy but isn't true:
Facebook needs you to like them so you voluntarily come back. You are the customer. “You are the product” misunderstands the business.
(https://twitter.com/pt/status/979092827522048000 https://twitter.com/pt/status/979092827522048000)
- TACIXAT 8y agoWhat if the "customer" is trained through gamification and other psychological tricks to come back? I hated Facebook and still had the muscle memory of <ctrl>+<t> face <tab> <enter>. I still do that sometimes after I've seen the logo or name even though I don't have an account anymore. It's like, do you go back to the sugary foods cause they're so healthy and you love them, or are you low key addicted? I don't really consider that a healthy customer relationship.
- chillacy 8y agoI think you’re getting at a great paradox of humanism: in a society where the customer is always right, one person one vote, and authenticity comes from the self... what if there is no such thing as a true self and we’re just a grab bag of needs and fears glued together with a hasty narrative?