3 ms·
The difference to me as a consumer is that Booking has commoditized its customer support to an infuriatingly low quality. Admittedly I don't use Air BnB often b
by ben_jones 8y ago
The difference to me as a consumer is that Booking has commoditized its customer support to an infuriatingly low quality. Admittedly I don't use Air BnB often but I will go miles out of the way (literally and figuratively) to avoid dealing with their systems requiring "travel insurance" for what used to be simple customer service requests.
- distances 8y agoWhat kind of customer service requests are you thinking of? As I've used booking services quite extensively, but never actually had any need to contact customer service.