I like Linode, but they are wearing a little thin for me. In general, uptimes have been excellent but the physical server hosting one of our VPSs had three eme

I like Linode, but they are wearing a little thin for me. In general, uptimes have been excellent but the physical server hosting one of our VPSs had three emergency reboots in a little over a month before they replaced the hardware. Perhaps they'd already planned to do a replacement after th e second incident but I had no way of knowing. Which brings me to my second beef, which is that they don't share much when closing a ticket. Their explanations are pretty prefunctory. In some cases, like transient network issues I generally can't tell if they've investigated the problem and done something about it or if the first-tier tech just takes a quick look sees it's working now, and punts it back to me to let them know if there are more problems. Similarly, after a major screwup that took down most of the virtual servers they host (including the ones that hosted their own website and web-based management tool), all we got was a brief explanation of what had gone wrong and a status blog hosted on someone elses infrastructure. What I didn't get was a sense of how they were going to guard against anything similar happening again. I'm sticking with them for now, but I'm also feeling like the effort I've put into automating the configuration of our application and all it's dependencies has been time well spent. I can boot a new infrastructure on another service in an hour or so and migrate to it with minimal downtime.