The price caps are but it's a bit of a pain if you forget to touch out somewhere or have to use national rail etc. Plus sometimes it does actually go wrong. I

The price caps are but it's a bit of a pain if you forget to touch out somewhere or have to use national rail etc. Plus sometimes it does actually go wrong. I have to request about 2-3 refunds a year where I've done the same route and not forgotten a thing.