I had this same problem with Xfinity and just switched to using my own modem & router. Switching to your own hardware should save you $10/month anyway unless y

I had this same problem with Xfinity and just switched to using my own modem & router. Switching to your own hardware should save you $10/month anyway unless you're on some kind of building-wide plan. For me it was worth it to spend the money and have full control over my hardware.