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Do everything you can to eliminate the need for on-call support. It sucks, your engineers will quickly grow to hate it and will start looking for new jobs.
by ams6110 8y ago
Do everything you can to eliminate the need for on-call support. It sucks, your engineers will quickly grow to hate it and will start looking for new jobs.
- protomyth 8y agoOne of the big problems is the people making the priority software decisions sometimes forget that a software problem that often requires manual intervention at 2AM will do a lot of damage to a team if left to sit.
- luhn 8y agoCertainly everything should be done to reduce the number of incidents, but you can't eliminate the need for on call.
- deleted 8y ago[deleted]
- tetha 8y agoI consider it part of my job description to get angry at anything that requires OOH escalation. Well, without drinks and pizza I guess.