At the end of the day, everyone important is on some kind of defacto on-call (you don't think the head of sales will be woken up for the #1 customer, or the who

At the end of the day, everyone important is on some kind of defacto on-call (you don't think the head of sales will be woken up for the #1 customer, or the whole marketing team won't be pulled in on a Sunday if there's a big negative story in the NYT?). A major benefit of PagerDuty is making it explicit how much you're burdening a specific on-call person or team. Some of the new stuff around team health is a great way to show managers "hey, we're pushing unfinished code that's ruining my team's work-life balance, we need to fix our procedures" (Disclaimer: former PD employee, was on-call for years & learned how to police my work life balance pretty well)