You're reading way more into both the PagerDuty guide and my comments than was intended. Work-life balance is great. Personally, I don't feel like I need to res

You're reading way more into both the PagerDuty guide and my comments than was intended. Work-life balance is great. Personally, I don't feel like I need to respond to queries on nights or weekends, take plenty of vacation, and feel empowered to push back at anybody going out of those bounds. Then again, I also work at a company where your colleagues will yell at you if you show up on work chat when you're supposed to be on PTO :) That said, if you're on an on-call shift, and something comes up, that's "life getting in the way". And that's fine. I have separate issues, personally, with how many companies compensate employees for on-call work. But it is an on-call shift, a concept that exists in basically every industry where you're providing a timely service. (plumbers, airline pilots, systems administration...) Unless you're large enough to implement follow-the-sun, you're going to need someone to cover the evenings.