Indeed, that is NodeBB's business model (and the same model as many other forum software companies, come to think of it). We provide fast support to anyone tha

Indeed, that is NodeBB's business model (and the same model as many other forum software companies, come to think of it). We provide fast support to anyone that wants it, and peace of mind to companies that utilise our product. We are, in essence, domain knowledge as a service. Many people have tried to undercut us, which is a great way of keeping us honest, but there's nothing quite like getting support from the guys who wrote the software :) My only regret is that I cannot support everyone who wants to use NodeBB, for a price point accessible to all.