Complaints about Apple Store service have been mounting in recent years. They've gone from friendly to wanting to upsell you a new iPhone or Macbook as much as

Complaints about Apple Store service have been mounting in recent years. They've gone from friendly to wanting to upsell you a new iPhone or Macbook as much as possible. If you returned a used laptop battery to Apple, I'd wager that was a long time ago. In recent times they've worked with customs to prevent independent repair shops from getting spare parts.