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What drives me crazy is the Jobs idol worship. Assuming that if he were alive that Apple wouldn't still have challenges with its platform roadmap. He might ha

What drives me crazy is the Jobs idol worship. Assuming that if he were alive that Apple wouldn't still have challenges with its platform roadmap. He might have come up with some other/better ideas but it's not like he didn't fail and produce plenty of duds too. I have never been an Apple fan but I'll say this, they generally treat their customers far better than the competition. You'll never go to an Android or Microsoft store (the former doesn't really exist I know) and get the kind of service that Apple offers. I'll never forget the time I went to the Apple store and returned a used laptop battery I bought off of Amazon. It was painless and immediate. My wife loves Apple and for her and for this level of service, I'm happy to continue supporting her having an iPhone, a Macbook, etc.

Krasnol 8y ago
Funny you mention the store when it's been in the news for their repair ripoffs.
- tech_tuna 8y ago
  Ahh, well like I said I'm not much of an Apple fan, I haven't had to do a return/repair there for a while.
  - Krasnol 8y ago
    Just be careful if they tell you that the repair is too expensive and you should just buy a new item. Check with a free repair shop first.
Fnoord 8y ago
> I have never been an Apple fan but I'll say this, they generally treat their customers far better than the competition. It took a considerable amount of time until Apple admitted design flaws in iDevices (iPhones and Macbooks recently). Antennagate, Bendgate, Batterygate, the list goes on. I'm typing this on a MBP where the coating went kaboom.
- askafriend 8y ago
  Apple is always graded on a different curve from the competition and there's a lot of manufactured crises by the press. Other products from other manufacturers have extremely serious flaws and they're routinely ignored because the expectations are simply that much lower. I'm talking faulty bluetooth chips, processors that slow to a crawl, faulty camera software, a camera lens placed right next to a fingerprint reader, shipping a phone with a button that did nothing for 3 months, literally exploding phones from poor battery design....all of those are things that absolutely cripple a product and they're quickly glossed over. Meanwhile Apple's issues are repeated ad nauseam no matter the magnitude just because Apple is that embedded into pop culture. Even if you don't like Apple, you definitely have an opinion about them. No one gives a shit if some random new HTC phone is completely awful by design...but a completely fixable communications issue like "Batterygate" will get blown out of proportion. I'm not saying Apple shouldn't be graded on a curve. They should, they're the leaders in the industry in so many ways and the bar is high. But sometimes the curve is just comical. Just look at the outrage over the notch.
  - Fnoord 8y ago
    Because the followers of Apple (the big Android brands) copy Apple's innovations such as the notch, the display to body ratio, the removal of 3.5mm jack, price, capacitive touch, and what have you it is justified that even those who'd never use an iOS device criticize Apple's innovations. Because chances are they will find their way into the Android ecosystem.
    - deleted 8y ago
      [deleted]
llampx 8y ago
Complaints about Apple Store service have been mounting in recent years. They've gone from friendly to wanting to upsell you a new iPhone or Macbook as much as possible. If you returned a used laptop battery to Apple, I'd wager that was a long time ago. In recent times they've worked with customs to prevent independent repair shops from getting spare parts.

Krasnol 8y ago

Funny you mention the store when it's been in the news for their repair ripoffs.

tech_tuna 8y ago
Ahh, well like I said I'm not much of an Apple fan, I haven't had to do a return/repair there for a while.
- Krasnol 8y ago
  Just be careful if they tell you that the repair is too expensive and you should just buy a new item. Check with a free repair shop first.

Fnoord 8y ago

> I have never been an Apple fan but I'll say this, they generally treat their customers far better than the competition. It took a considerable amount of time until Apple admitted design flaws in iDevices (iPhones and Macbooks recently). Antennagate, Bendgate, Batterygate, the list goes on. I'm typing this on a MBP where the coating went kaboom.

askafriend 8y ago
Apple is always graded on a different curve from the competition and there's a lot of manufactured crises by the press. Other products from other manufacturers have extremely serious flaws and they're routinely ignored because the expectations are simply that much lower. I'm talking faulty bluetooth chips, processors that slow to a crawl, faulty camera software, a camera lens placed right next to a fingerprint reader, shipping a phone with a button that did nothing for 3 months, literally exploding phones from poor battery design....all of those are things that absolutely cripple a product and they're quickly glossed over. Meanwhile Apple's issues are repeated ad nauseam no matter the magnitude just because Apple is that embedded into pop culture. Even if you don't like Apple, you definitely have an opinion about them. No one gives a shit if some random new HTC phone is completely awful by design...but a completely fixable communications issue like "Batterygate" will get blown out of proportion. I'm not saying Apple shouldn't be graded on a curve. They should, they're the leaders in the industry in so many ways and the bar is high. But sometimes the curve is just comical. Just look at the outrage over the notch.
- Fnoord 8y ago
  Because the followers of Apple (the big Android brands) copy Apple's innovations such as the notch, the display to body ratio, the removal of 3.5mm jack, price, capacitive touch, and what have you it is justified that even those who'd never use an iOS device criticize Apple's innovations. Because chances are they will find their way into the Android ecosystem.
  - deleted 8y ago
    [deleted]

llampx 8y ago

Complaints about Apple Store service have been mounting in recent years. They've gone from friendly to wanting to upsell you a new iPhone or Macbook as much as possible. If you returned a used laptop battery to Apple, I'd wager that was a long time ago. In recent times they've worked with customs to prevent independent repair shops from getting spare parts.