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The sample story: "Carla bought a hairdryer with a 6-month seller's guarantee. When it broke after 8 months, she took it back to the shop. The shop assistant t
by kyriakos 8y ago
The sample story:
"Carla bought a hairdryer with a 6-month seller's guarantee. When it broke after 8 months, she took it back to the shop. The shop assistant told her that her guarantee had run out and that she was not entitled to a refund.
Carla rightly pointed out that she had a full 2-year guarantee free of charge under EU consumer protection law, and that the seller's 6-month guarantee only offered additional services. The shop agreed to replace the hairdryer."
So it broke down after 8 months, meaning it was not faulty from the purchase time and it was over the 6 month period you are referring to. Either that is wrong or they are not interpreting the law correctly themselves either.
- gambiting 8y agoTheir own story is wrong in that respect, because Carla is not entitled to a repair or replacement until she proves that the hairdryer had a factory defect. Their own FAQ says as much: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua... "I bought a phone just over a year ago, and it has stopped working. The trader refuses to fix it for free. Do I have a two-year legal guarantee?" "The legal guarantee covers any defects presumed to have existed at the time of delivery and which become apparent within a period of two years."