5 ms·

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua... Read t

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua... Read the first sample story, exactly the opposite of what you described. I agree with your second point even though in the case the store it received the product from a European distributor then the store has a 2 year guarantee from the distributor.

gambiting 8y ago
?? It's not the opposite. It's exactly what I said. Follow the links on this site for explanation of what "legal guarantee" means. Particularly read the bit under "How to get goods repaired, replaced or refunded". It's only for issues which existed at the time of purchase. If an issue appears after the initial 6 months then you have to prove that it existed from start.
- kyriakos 8y ago
  The sample story: "Carla bought a hairdryer with a 6-month seller's guarantee. When it broke after 8 months, she took it back to the shop. The shop assistant told her that her guarantee had run out and that she was not entitled to a refund. Carla rightly pointed out that she had a full 2-year guarantee free of charge under EU consumer protection law, and that the seller's 6-month guarantee only offered additional services. The shop agreed to replace the hairdryer." So it broke down after 8 months, meaning it was not faulty from the purchase time and it was over the 6 month period you are referring to. Either that is wrong or they are not interpreting the law correctly themselves either.
  - gambiting 8y ago
    Their own story is wrong in that respect, because Carla is not entitled to a repair or replacement until she proves that the hairdryer had a factory defect. Their own FAQ says as much: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua... "I bought a phone just over a year ago, and it has stopped working. The trader refuses to fix it for free. Do I have a two-year legal guarantee?" "The legal guarantee covers any defects presumed to have existed at the time of delivery and which become apparent within a period of two years."

gambiting 8y ago

?? It's not the opposite. It's exactly what I said. Follow the links on this site for explanation of what "legal guarantee" means. Particularly read the bit under "How to get goods repaired, replaced or refunded". It's only for issues which existed at the time of purchase. If an issue appears after the initial 6 months then you have to prove that it existed from start.

kyriakos 8y ago
The sample story: "Carla bought a hairdryer with a 6-month seller's guarantee. When it broke after 8 months, she took it back to the shop. The shop assistant told her that her guarantee had run out and that she was not entitled to a refund. Carla rightly pointed out that she had a full 2-year guarantee free of charge under EU consumer protection law, and that the seller's 6-month guarantee only offered additional services. The shop agreed to replace the hairdryer." So it broke down after 8 months, meaning it was not faulty from the purchase time and it was over the 6 month period you are referring to. Either that is wrong or they are not interpreting the law correctly themselves either.
- gambiting 8y ago
  Their own story is wrong in that respect, because Carla is not entitled to a repair or replacement until she proves that the hairdryer had a factory defect. Their own FAQ says as much: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua... "I bought a phone just over a year ago, and it has stopped working. The trader refuses to fix it for free. Do I have a two-year legal guarantee?" "The legal guarantee covers any defects presumed to have existed at the time of delivery and which become apparent within a period of two years."