The person said they asked, and the service provided clues anyway. That’s what caused the comment to tying payment with actually providing the right service. S

The person said they asked, and the service provided clues anyway. That’s what caused the comment to tying payment with actually providing the right service. So “you can just” clearly isn’t true, at least in that case. Also, the premise that a customer not wanting clues to a puzzle is unreasonable, or anything like conditioning on a pre-recorded movie, is a pretty questionable — to the point I think it’s just wrong. Having a puzzle proactively spoiled by staff is nothing like that, at all. Refusing to pay if staff ruin the experience by taking actions you ask them not to is actually standard in service industries.